How care begins with Havilah Cottage
Every family starts in the same place: a conversation. Here is what happens from that first call onward, so you know what to expect before you decide anything.
- Compassionate care
- Personalized support
- Respect
- Trust
What to expect
Your care journey begins with a single phone call.
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Contact
You call 210-277-8888 or send a care request, and we listen to what your family needs. You do not need anything prepared. Tell us what is happening at home in your own words.
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Consultation
We meet with you and your loved one to understand their needs, preferences, routines, and goals. This is a conversation, not an interview. The more we understand about how your loved one likes their day to go, the better the support fits.
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Care planning
We create a personalized care plan based on the individual's needs and review it with the family before care begins. Nothing starts until you have seen the plan and agree it reflects what your loved one actually needs.
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Care begins
We match your loved one with a caregiver based on their needs, preferences, and care requirements. The first visits are about getting to know one another, so your loved one feels comfortable with the person coming into their home.
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Ongoing support
We stay connected with your family, review the care provided, and make adjustments as needs change. Needs rarely stay still, and the plan is meant to move with them. Tell us what is working and what is not.
The care we provide
Whichever step you are at, these are the four services Havilah Cottage offers.
Frequently asked questions
How do I request care services?
You can contact Havilah Cottage or submit a Request Care form to begin the process. We will learn more about your situation, discuss the support you are looking for, and explain the next steps.
How do I get started with care?
Every situation is different. Our team can help you understand your options and identify the level of support that best fits your loved one's needs.
How can my family be involved?
Families can share their loved one's needs, preferences, routines, and care goals throughout the care process. We value family input and encourage open communication so support can remain aligned with the individual's needs.
What types of home care services are available?
Our home care services include Personal Care, Companion Care, Homemaking, Respite Care, and additional support options. Each service is designed to provide compassionate, practical support based on each individual's needs, preferences, and routines. View our services or call 210-277-8888 to learn more.
Let's talk about your family
Call and speak with someone directly, or send a care request and we will come back to you.